Author Topic: can't review or see vmail  (Read 1801 times)

markhi

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can't review or see vmail
« on: January 01, 2009, 09:59:47 AM »
Hello,

  We purchased and installed vmail as freestanding, following the instructions in the readme.  When I start the application, I can see myself and can click the record/stop button, but the preview doesn't seem to do anything.  When I receive the mail and click on play, the screen doesn't change; it is just theblue background.  Looking at the fms admin console, I see the streams, so I know something is getting there.  I noticed that there was no .asc code to load on fms.  The streams folder is empty.  Is this correct? 

Can you think of anything off the top of your head that might cause this?

thanks,

fb3

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Re: can't review or see vmail
« Reply #1 on: January 03, 2009, 09:18:06 AM »
Yes no server side asc file needed for this app.
What version of fms are you using?
The fmis fms3 interactive?

markhi

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Re: can't review or see vmail
« Reply #2 on: January 03, 2009, 04:47:00 PM »
yes.  using fmis v3.  We also bought and installed multi5x and it works with our server.

markhi

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Re: can't review or see vmail
« Reply #3 on: January 03, 2009, 05:39:22 PM »


We are running a unix server and I have rtmp.txt in the same directory as vmailDisplay.swf and vmailSender. 

I have the fms console open in one browser and vmail in another.  AS the sender, when I click the record button, on the console I see two connections and the video, named as the sender's name concatenated to what looks like a timestamp.  After I hit the record and before I hit the stop, it shows a status of being published.  This appears to be all correct. 

When I click the button and enter the sender/receiver info, as the receiver, i get an email with the link having the msgid set to the recipeint's name concatenated to the sender's name concatenated to the timestamp.  But is this correct?  On the fms console, the object name doesn't have the recipeints name associated with it.  That is, if the sender is mark and the recipeint is fred and the timestamp is 11582009270, then the object on the server shows up on the fms console as mark11582009270 but the email message has vmailDisplay.php?msgID=fredmark11582009270&uName=fred.  When I click on the url, i see a connection made on the fms console but when I click the start arrow on the movie nothing happens.  On the fms console, I see a new stream created called  fredmark11582009270 with a status of viewing.  But that is a new stream, not the one created when the video mail was sent. 

I tried changing the url to match what the console shows the msgid being, but that didn't allow the video to play.  The only difference is that instead of seeing a new stream, called  fredmark11582009270 with a status of viewing, the original stream, mark11582009270 shows that status.  But still nothing plays on the browser.

I am at a loss as to what is hapenning and not sure what should be happening.  But it does seem that the record is happening but not the playback, either as review or if I view as the recipient.  I don't know how to tell from the fms console if there is any content in the stream that was created or not. 

Interestingly, the viewing status lasts for some time, then goes away, almost as if the stream has been sent to vMaiDisplay.swf.

Only other thing that I can report is that I set the settings on my viewing flash to allow/remember, although I don't think that matters for viewing.

Can you suggest anything?  I can provide you access to the application and the fms console if it will help.

thanks for any assistance or insight that you can provide.

-mark
« Last Edit: January 04, 2009, 03:07:24 PM by markhi »

fb3

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Re: can't review or see vmail
« Reply #4 on: January 04, 2009, 09:47:32 AM »
If you send me temp ftp access and the fma admin info I will be glad to figure out what is wrong.
Tnx

markhi

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Re: can't review or see vmail
« Reply #5 on: January 04, 2009, 03:06:53 PM »
sent by private email at your virtualjam.net address.  Thank you so much for the assistance.
« Last Edit: January 04, 2009, 03:11:49 PM by markhi »